Kerry began his research on the challenges of developing and maintaining effective organizations during his doctoral work at Stanford University. Kerry Patterson is the Chief Development Officer and Co-Founder of Vital Smarts, a world leader in organizational performance and leadership.
The author's goal in this book is to teach people how to handle and even master decisive conversations, and thereby change people's lives. In addition, by approaching a conversation in a particular way, you shape a behavior for use in all subsequent conversations. An element of everyday human activity that can be changed forever in the future, for better or for worse.
These repetitive daily activities affect everyone's lives in a variety of situations, and the outcome of these pivotal conversations is incredibly important. That's not a concept the book's authors meant They care about the interactions that happen to everyone.ĭecisive talks are defined as discussions between two people where there is significance, opinions are divergent, and emotions are strongly expressed. The phrase “decisive talk” conjures up images of great figures and statesmen engaging in meetings and discussions whose outcome will have an impact on the world.
